Refund policy

We have a 14-day return policy for eligible non-club merchandise and non-custom club components, which means you have 14 days after receiving your item to request a return.

At Fitted Fairways, we greatly value your experience with us in the studio and on the course with the performance of your new clubs. We stand behind our fittings and want you to be completely satisfied with your purchase. We encourage you to give your new clubs a few rounds to allow for any adjustments in your game to be made.

If you believe your new clubs are not performing to your expectations within 14 days after receipt, please contact our customer service team by phone or email. We will work with you to provide an appropriate solution.

To be eligible for a return, an item must be in the same condition in which you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at info@fittedfairways.com. Approved returns must be sent to:

Fitted Fairways
1624 Frederica Rd, Unit 5A
St. Simons Island, GA 31522

If your return is accepted, we will provide a return shipping label and instructions for where to send your package. Items sent back without first requesting and receiving return authorization will not be accepted.

You may contact us at info@fittedfairways.com with any return-related questions.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. We will evaluate the issue and work to make it right.

Exceptions and Non-Returnable Items

Certain items are not eligible for return, refund, exchange, or cancellation once an order has been placed. These include:

  • Golf simulator parts, components, accessories, and replacement parts

  • Golf simulator equipment, including launch monitors, projectors, screens, enclosures, mats, computers, displays, and related hardware

  • Golf simulator technology, software, subscriptions, licenses, integrations, and digital products

  • Custom golf simulator builds, installations, design services, special-order products, and configured systems

  • Custom clubs, personalized products, special-order items, and custom-built club components

  • Sale items and gift cards

Golf simulator parts, equipment, technology, and custom builds are final sale once the order has been placed. Because these items may be ordered, configured, licensed, allocated, customized, or built specifically for a customer or project, they cannot be returned, refunded, exchanged, or canceled after an order is placed.

This policy does not limit your ability to contact us promptly regarding an item that arrives damaged, defective, or materially different from what was ordered. Any such issue will be evaluated in accordance with applicable law and any applicable manufacturer warranty.

Please contact us before placing an order if you have questions about whether an item is returnable.

Exchanges

The fastest way to ensure you receive the item you want is to return an eligible item for approval and, once the return is accepted, place a separate order for the replacement item.

Non-returnable and final-sale items, including golf simulator parts, equipment, technology, and custom builds, are not eligible for exchange except where required by law or where Fitted Fairways determines that a product was defective, damaged, or incorrectly fulfilled.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have a statutory right to cancel or return your order within 14 days, without providing a reason. This right may not apply to certain customized, made-to-order, sealed, software, digital, or service-related products where an applicable legal exception applies.

For eligible EU returns, items must be in the same condition in which they were received: unworn, unused, with tags, and in original packaging. You must also provide the receipt or proof of purchase.

Refunds

We will notify you once we receive and inspect an approved return and let you know whether the refund has been approved.

If approved, refunds will be issued to the original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@fittedfairways.com.